Shipping & Returns
Free shipping on every Lavero order across the United States. Most orders ship within 3 business days and arrive in 5–8 business days. Every order is backed by our 60-day money-back guarantee, so trying Lavero is risk-free.
Free Shipping
Shipping is free on every order, with no minimum spend and no hidden fees at checkout. We currently ship within the United States only.
Processing Time
Orders are typically processed and shipped within 3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.
Delivery Window
Once your order ships, expect delivery in 5–8 business days. Delivery times can vary slightly depending on your location and carrier conditions.
Tracking Your Order
As soon as your order ships, we'll email you a tracking link so you can follow it to your door. You can also view your order status and tracking details any time from My Orders.
If you haven't received a shipping email after 3 business days, check your spam folder and then email support@mylavero.com — we'll resend it.
Returns & The 60-Day Guarantee
Every Lavero order is covered by our 60-day money-back guarantee: if your hair doesn't feel different within 60 days, you get your money back. No filter return required.
Full terms, eligibility, and how to start a refund are in our Refund Policy. To begin, email support@mylavero.com and we'll walk you through it.
Wrong Address or Need to Change an Order
If you need to update a shipping address or change something about a recent order, email support@mylavero.com as soon as possible with your order number. We'll do our best to catch it before the order ships.