Contact Us
We'd love to hear from you. The fastest way to reach the Lavero team is by email at support@mylavero.com. Real humans read every message, and we typically reply within a few business days.
Orders & Shipping
Need to update an address, check on a tracking number, or change something about a recent order? Email support@mylavero.com with your order number and we'll sort it out.
You can also pull up order details any time from My Orders, and find delivery windows on our Shipping & Returns page.
Returns & Refunds
We offer a 60-day return window. Before sending anything back, email support@mylavero.com so we can walk you through the next step and make sure your return is processed quickly.
Full terms are in our Refund Policy.
Product Questions
Questions about fit, installation, or when to swap your cartridge? Most answers live in our product FAQ and on the Replacement Filters page.
Still stuck? Email support@mylavero.com and we'll help you dial it in.
Press, Partnerships & Everything Else
For collaborations, press inquiries, or anything that doesn't fit a category above, email support@mylavero.com and we'll route your note to the right person on the team.